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Toyota Australia has today announced that it will initiate a safety recall on C-HR model produced between October 2019 to April 2021.

The involved vehicles are equipped with a high-pressure fuel pump for the direct injection system, which may develop cracks over time leading to fuel leakage.

For all involved vehicles, Toyota dealers will inspect the fuel pump and if necessary replace the fuel pump with a new one free of charge to owners.

Depending on the vehicle, it is expected that it will take approximately 2 hours to replace the fuel pump. However, based on the Dealer’s work schedule, it may be necessary for the owner to make the vehicle available for a longer period of time.

Toyota Australia will provide all owners of involved vehicles details of this safety recall campaign by SMS, email and mail to their last known mobile number, email or postal address. Owners are asked to keep their contact details up to date with Toyota so future communications can be received.

Owners with additional questions are asked to please contact their local/preferred Toyota Dealer in the first instance or the Toyota Recall Campaign Helpline on 1800 987 366 (Mon-Fri 8:00am to 6:00pm AEST). Please quote your 17-digit Vehicle Identification Number (VIN).

Q1. How many C-HR vehicle are involved in Australia? A1. In this recall, a total of 7,671 vehicles are involved in Australia.

The full list of all involved vehicles is below.

Model Name	Version	WMI	VDS	CD	VIN Range		Production Range
					From	To	From	To
C-HR	NGX10	JTN	KY3BX	#	01020275	01027158	October 2019	March 2021
	NGX50		LY3FX		01007756	01009603	October 2019	April 2021

Note: Although the involved vehicles are within the above VIN ranges, not all vehicles in these VIN ranges were sold in the Australian market.

(#) indicates additional check digit (alpha or numeric).

 

Q2. What is the condition?

A2. The subject vehicles are equipped with a high-pressure fuel pump for the direct injection system. Cracks may develop on the weld ring of the fuel solenoid and on the discharge side of the fuel pump due to insufficient pressure resistance performance. This may cause damage or wear within the fuel pump which could lead to fuel leakage.

SQ1. Are there any symptoms/warnings before the condition appears in the vehicle? A: No.

SQ2. Are there any other symptoms once the condition appears in the vehicle?

Yes, in some instances fuel odour may be noticeable.

Q3. What does the remedy involve? A3. For all involved vehicles, Toyota dealers will inspect all vehicles and if applicable will replace the high-pressure fuel pump with a new one free of charge to customers.

Q4. How long will the remedy take? A4. It will take approximately 2 hours. However, based on the Dealer’s work schedule, it may be necessary for the owner to make the vehicle available for a longer period of time.

Q5. Can I continue to drive my vehicle until repairs are completed? A5. Yes, you can continue to drive your vehicle, however we request owners to get in contact with their local/preferred Toyota dealership to arrange a vehicle inspection. In the meantime, if you have any questions, please contact your local/preferred Toyota dealership or the Toyota Recall Campaign Helpline on 1800 987 366 (Mon-Fri 8.00am-6.00pm AEST).

Q6. Does this condition affect other Toyota models? A6.Only Toyota models mentioned in the VIN range in the table at question 1 are involved in the Australian market. Due to a number of differences in the fuel pump, other Toyota models in Australia are not involved in this recall.

Q7. My vehicle is in the affected production range. What should I do? A7. Please contact your closest/preferred Toyota dealer to verify if your vehicle is affected. Alternatively, please contact the Toyota Recall Campaign Helpline on 1800 987 366 (Mon-Fri 8:00am to 6:00pm AEST). Please quote your Vehicle Identification Number (VIN).

Q8. Where can I find my VIN? A8. VIN number location varies by model. For information on how to find the VIN position specific to your vehicle, please search “vehicle identification number” in the alphabetical index at the rear of your Owner’s Manual.

Q9. I’m reluctant to visit a Dealership due to COVID-19. How can you help? A9. You can be assured that Toyota dealers are well-positioned to assist you in ways that prioritise your well-being and that of our dealership staff. For your peace of mind, our dealers have implemented intensive cleaning, hygiene and social-distancing measures, based on best-practice advice from government and health authorities. Your preferred/local dealer will be able to assist in addressing your specific concern as well as any other questions you may have.

 

For more information, please contact: Orlando Rodriguez Senior Public Affairs Specialist Mobile: 0413 250 507 Email: orlando.rodriguez@toyota.com.au