Toyota Australia has today announced that it will initiate a safety recall involving Toyota C-HR, Yaris, Yaris Cross and GR Yaris vehicles produced between May 2020 – August 2021 (inclusive). There are approximately 18,490 vehicles involved in the Australian market.

The subject vehicles are equipped with a Millimetre Wave Sensor (radar sensor) and a camera to detect objects, such as another vehicle in front of the subject vehicle. The radar sensor used by the Pre-Collision System (PCS) may not have been initialised properly in the involved vehicles during production. As a result, the PCS may be inoperative with no warning indicator to the driver.

An inoperative PCS, without a PCS malfunction indicator, may increase the risk of a crash in certain driving situations.

For all involved vehicles, Toyota Dealers will inspect the vehicle to determine if the radar sensor is properly initialised, and if necessary, Dealers will complete the activation of the radar sensor free of charge to vehicle owners.

Vehicle inspection will take approximately half an hour, and if required, the remedy will take approximately 1 hour. Depending on the Dealer’s work schedule, owners may be required to make the vehicle available for a longer period of time.

Toyota Australia will contact all owners of involved vehicles with details of this safety recall campaign by SMS, email and/or mail to their last known address and phone number. Owners are asked to keep their contact details up to date with Toyota so future communications can be received.

Owners with additional questions or concerns are asked to please contact their local/preferred Toyota Dealer in the first instance or the Toyota Recall Campaign Helpline on 1800 987 366 (Mon-Fri 8.00am-6.00pm AEDT). Please quote your 17-digit Vehicle Identification Number (VIN).

 

Q&A

Q1. What models are involved in Australia?

A1. There is a total of approximately 18,490 C-HR, Yaris, Yaris Cross & GR Yaris vehicles involved in the Australian market.

MODEL NAME	VERSION	WMI	VDS	CD	VIN RANGE		PRODUCTION RANGE
					FROM	TO	FROM	TO
C-HR	ZYX10	JTN	K93BX	#	01002863	01006843	31st July 2020	25th May 2021
	NGX10		KY3BX		01024113	01027516	3rd Aug 2020	25th May 2021
	NGX50		LY3FX		01008858	01009693	3rd Aug 2020	25th May 2021
YARIS	MXPA10	JTD	KAAA3		01000110	01003262	21st May 2020	24th May 2021
	MXPH10		KBAA3		01000138	01001922	21st May 2020	24th May 2021
YARIS CROSS	MXPB10		KAAB3		0L001002	0L003465	6th Aug 2020	26th May 2021
	MXPJ10		KBAB3		0L001013	0L004810	6th Aug 2020	26th May 2021
	MXPJ15		KCAC3		0L001003	0L001861	7th Aug 2020	25th May 2021
GR YARIS	GXPA16		AF4E3		0A001016	0A014487	18th Aug 2020	2nd Aug 2021

Note: Although the involved vehicles are within the above VIN ranges, not all vehicles in these VIN ranges were sold in the Australian market.

(#) indicates additional check digit (alpha or numeric).

SQ1. Have all of these vehicles been delivered to customers?

Of the approximately 18,490 involved vehicles, 22 are in control of TMCA and the Dealer network and will be rectified prior to delivery (as of 22 February 2022).

Q2. What models are involved in Australia?

A2. The subject vehicles are equipped with a Millimetre Wave Sensor (radar sensor) and a camera to detect objects, such as another vehicle in front of the subject vehicle. The radar sensor used by the Pre-Collision System (PCS) may not have been initialised properly in the involved vehicles during production. As a result, the PCS may be inoperative with no warning indicator to the driver.

An inoperative PCS, without a PCS malfunction indicator, may increase the risk of a crash in certain driving situations.

SQ1. Are there any symptoms/warnings of this condition?

Yes. If the radar sensor has not been initialised properly, drivers may notice the following:

1. When a Dynamic Radar Cruise Control (DRCC) speed is set, you cannot increase or decrease your speed using the cruise control switch.
2. The lane centring function of the Lane Tracing Assist (LTA) system will not operate the steering wheel to maintain the vehicle’s lane position, even if the display says the lane centring is active and a DRCC speed is set.
3. Vehicles ahead are not detected and the vehicle icon in the Multi-Information Display (MID) will not be shown while using DRCC. In addition, the vehicle will not slow down automatically, as designed, when approaching a vehicle ahead with DRCC active.

Q3. What does the remedy involve?

A3. For all involved vehicles, Toyota Dealers will inspect if the radar sensor is properly initialised, and if necessary, Dealers will complete the initialisation of the radar sensor free of charge to vehicle owners.

Q4. How long will the remedy take?

A4. Vehicle inspection will take approximately half an hour, and if required, the remedy will take approximately 1 hour. Depending on the Dealer’s work schedule, owners may be required to make the vehicle available for a longer period of time.

Q5. Can I continue to drive my vehicle?

A5. Yes, you can continue to drive your vehicle, however we request owners contact their local/preferred Toyota dealership to arrange recall completion. In the meantime, if you have any concerns please contact your local/preferred Toyota dealership or the Toyota Recall Campaign Helpline on 1800 987 366 (Mon-Fri 8.00-6.00pm AEDT).

Q6. Does this condition affect other Toyota models?

A6. Only models mentioned in the VIN range in the table at question 1 are involved in the Australian market.

Q7. My vehicle is in the affected production range. What should I do?

A7. Please contact your closest/preferred Toyota dealer to verify if your vehicle is affected. Alternatively, please contact the Toyota Recall Campaign Helpline on 1800 987 366 (Mon-Fri 8.00am-6.00pm AEDT). Please quote your Vehicle Identification Number (VIN).

Q8. Where can I find my VIN?

A8. VIN number location varies by model. For information on how to find the VIN position specific to your vehicle, please search “vehicle identification number” in the alphabetical index at the rear of your Owner’s Manual.

Q9. I’m reluctant to visit a Dealership due to COVID-19. How can you help?

A9. You can be assured that Toyota dealers are well-positioned to assist you in ways that prioritise your well-being and that of our dealership staff. Your preferred/local dealer will be able to assist in addressing your specific concern as well as any other questions you may have.